We deliver plush joy with care and reliability. This comprehensive policy details our shipping processes, timelines, and customer responsibilities.

1. Order Processing Timeline

  • Processing Time: 2-5 business days (Monday through Friday, excluding Chinese public holidays)
  • Order Verification: All orders undergo quality verification and security checks
  • Modifications/Cancellations: Contact support@buycenter.online within 24 hours of ordering. Changes cannot be guaranteed once processing begins

2. Shipping Destinations & Methods
We currently ship to the United States, Canada, United Kingdom, Australia, European Union countries, and select Asian destinations.

Available Shipping Options & Estimated Delivery:

  • Economy Shipping: 20-35 business days (with basic tracking information)
  • Standard Shipping: 15-25 business days (with full tracking capabilities)
  • Express Shipping: 8-15 business days (priority handling with signature confirmation available)

Delivery estimates begin after dispatch from our warehouse. Customs clearance may cause additional delays.

3. Shipping Costs & Promotions

  • Shipping costs calculated at checkout based on destination, package weight, and dimensions
  • Free Economy Shipping on orders over $80 USD
  • Express Shipping available at additional cost for faster delivery

4. Customs, Duties & Import Taxes

  • International customers are responsible for all customs duties, import taxes, VAT, and brokerage fees
  • These charges are not included in our product prices or shipping costs
  • Customs policies vary significantly by country—please check your local import regulations

5. Packaging Standards & Safety
All plush toys receive special packaging care:

  • Each item is individually wrapped in protective plastic
  • Delicate features receive additional padding and support
  • Boxes are sealed with reinforced tape for security
  • Sustainable and recyclable packaging materials used where possible

6. Order Tracking & Monitoring

  • Tracking numbers emailed within 1-3 business days after dispatch
  • Carrier tracking systems may require 24-72 hours to display initial updates
  • Contact us if tracking shows no movement for 14 consecutive business days

7. Delivery Procedures & Responsibilities

  • Customers must ensure shipping addresses are complete and accurate
  • We are not responsible for delays resulting from incorrect or incomplete addresses
  • Upon delivery confirmation, responsibility for the package transfers to the recipient
  • Failed delivery attempts may incur additional fees for storage or redelivery

8. Shipping Issue Resolution
Lost or Missing Packages:

  • Contact us if tracking shows no updates for 30+ business days
  • We initiate a formal investigation with the shipping carrier
  • Resolution process typically requires 6-8 weeks for international shipments

Damaged Upon Arrival:

  • Visually inspect packages before accepting delivery
  • Note any visible damage on the delivery receipt
  • For concealed damage, contact us within 48 hours with photographic evidence
  • We coordinate replacements or refunds as appropriate

9. Customer Support Contact
For shipping inquiries and assistance:

  • Email: 1326854739@163.com
  • Phone: +86 17626401672
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM China Standard Time

We respond to emails within 24-48 business hours.